Terms and Conditions

FIT HOTELS

HOTELS

HOTEL STAR RATINGS AND DESCRIPTIONS

As there is no official rating system for hotels in the USA, we use our own star rating system to assist you in selecting the correct accommodation for your clients.

Please note that our ratings may be different from those used by other organizations and that the description and price should also be considered when making your choice.

Accommodation is rated from 1 to 5 stars, according to the criteria below.

Certain types of accommodation such as villas, apartments, ranches and lodges may not adhere to the following guidelines but have been rated according to their overall standard.

*

Strictly budget accommodation offering basic rooms, often hostel-style with shared bath (indicated in the description). Limited or no public areas. Recommended for students and clients on a tight budget. Not usually recommended for families.

**

An economy property (often motel-style), offering simple but adequate accommodation. Public areas and on-site dining (when available) are usually limited. Recommended for cost-conscious clients.

***

Typically a full-service property, offering comfortable accommodation and standard in-room amenities. A restaurant is normally available and other services and facilities are often offered. They provide a reliable choice for families, senior citizens, or couples. These are the best properties for first time travelers to the USA who need to keep travel costs in mind.

****

A superior property, offering well-appointed accommodation and excellent in-room amenities. Expect good facilities, comfortable public areas and a high level of service. Recommended for all types of travelers for whom cost is not a primary factor or for those looking for some level of luxury for an extended stay.

*****

Luxurious, exceptional property offering the highest international standards of comfort, service, and cuisine. Recommended for a discerning clientele looking for the best accommodation in their chosen destination.

BEDDING

As most of our rooms are run-of-the-house, neither Amarantus New York Travel Services nor the hotels guarantee one bed per person in doubles, triples and quads. Double rooms may contain only one double bed. Passengers requiring separate beds should specifically request this at time of booking. Separate beds will then be placed “on request”, but cannot be guaranteed.

Triple and quad rooms usually contain two beds, one of which may be a rollaway or sofa bed. The occupancy of a room is defined by the number of paying adults and not by the configuration or number of beds provided. Additional rollaway beds are available at an extra charge, payable directly to the hotel, but their availability cannot be guaranteed.

FAMILY PLAN

When a hotel offers a Family Plan, it means that one or two children, up to and including the age indicated, may stay free of charge if sharing the room and existing bed configuration with two full paying adults. Booking requests must clearly indicate the full names and ages of all children so that the Family Plan will apply. It does not guarantee that the children will have separate bedding. Should parents wish to pay for additional bedding, they should request it at the time of check-in.

HOTEL CHECK-IN PROCEDURES

All reservations are subject to final verification of passenger ID at the time of check-in. The hotel must be able to match the passenger’s name as it appears on his/her passport with the voucher and the name on the reservation.

In the event that the hotel determines that a passenger has failed to provide proper identification and a voucher, the hotel may charge the passenger’s credit card or refuse the booking entirely.

Amarantus New York Travel assumes no responsibility for such errors or for any claims that may result from such issues.

Most hotels in the United States and Canada require a credit card deposit upon check-in to cover any incidental costs that may be incurred. In most cases, a “hold” will be put on these funds. Guests should be advised that, if they use a debit card, the funds will be withdrawn automatically from their account and may take time to be refunded.

HOTEL CHECK-OUT PROCEDURES

In order to avoid any billing problems that may arise, we strongly recommend that passengers follow each hotel’s established check-out procedures, get a copy of their bill, and review all charges before leaving the hotel.

MINIMUM CHECK-IN AGE

Unless otherwise stated, hotels require that one guest per room be a minimum of 21 years old.

EARLY CHECK-OUT

Early check-out is regarded as cancellation of the applicable nights and the cancellation policy for those nights will apply.

SPECIAL REQUESTS

Special requests (e.g. for a handicapped-accessible room, non-smoking room) need to be clearly indicated at the time of booking. Amarantus New York Travel will make every effort to confirm special requests prior to passenger’s arrival, but does not automatically guarantee them, unless specifically confirmed in writing.

HOTEL CLOSURES/FORCE MAJEURE

On occasions, circumstances beyond our control (“Force Majeure”) may mean that passengers have to be moved to alternate accommodation. If the circumstances are deemed to be beyond our control, Amarantus New York Travel will not be responsible for any additional cost incurred in finding alternate accommodation. The performance of any reservation agreement for hotels or services is subject to circumstances including (but not limited to), hotel closures, ownership changes (making contract null and void), Acts of God or Nature (including fire, flood, earthquake, inclement or intemperate weather or storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of utilities or telephone service. Amarantus New York Travel may not be held liable in any matter of Force Majeure.

TAX INCREASES

Our prices include all relevant federal, state and locally imposed taxes. These taxes are subject to change, often at short notice. Any increases are beyond the control of both Amarantus New York Travel and our suppliers. Should taxes increase, we will notify agents/clients and bookings will be adjusted to reflect the revised tax rates.

ESCORTED TOURS

TOUR PRICES

Children’s rates apply to passengers 16 and under sharing a room and using existing bedding with 2 full-paying passengers (regardless of age). Bedding preferences may be indicated when your reservations are made. We cannot guarantee that the hotel will be able to fulfill them at no additional charge.

The maximum total room occupancy allowed for our Escorted Tours is 3 people, regardless of age.

Amarantus New York Travel strongly recommends that children be a minimum of 12 years old to participate in our Escorted Tours and bookings for children under 8 will not be accepted.

The full names of all adults and children must be provided. Child ages must be advised at time of booking.

Tour prices include hotel porterage for one bag per person only. Due to space limitations, Amarantus New York Travel cannot guarantee that extra bags will be permitted on the coach. If space does permit, passengers will be charged US$ 4 per bag per day for each additional bag. This additional charge will be collected at tour departure. Porterage is not included at any pre and/or post hotels.

Tour prices do not include driver or guide gratuities

MINIMUM AGE FOR ROOM OCCUPANCY

On tours that overnight in Las Vegas, one person per room must be a minimum of 21 years old. On all other tours, one person per room must be a minimum of 18 years old.

TOUR CANCELLATION

We reserve the right to cancel a departure 30 days prior and/or to operate a tour in a minibus should the number of participants warrant it.

Refund and cancellation policy for the Escorted tours.

If canceled up to 30 days before tour departure date - 100% refundable

If canceled up to 30-15 days before tour departure date - 90% refundable

If canceled up to 15-1 days before tour departure date - 50% refundable

If canceled within 24 hours of tour departure date - 0% (non refundable)

ITINERARY CHANGES

If additional buses are added to a departure date, we reserve the right to reverse and/or modify the itinerary.

Any changes will be notified a minimum of 30 days prior to departure.

Amarantus New York Travel reserves the right to substitute alternate hotels of similar or higher quality as determined by our hotel rating system.

ADDITIONAL PRE AND POST SERVICES

For an enhanced tour experience, Amarantus New York Travel offers a wide variety of additional services to complement the escorted tour:

Pre and post hotels. Amarantus New York Travel has protected a block of rooms at selected hotels from which the tour starts and ends for your convenience.

If passenger required Pre and Post hotel stay, request for that has to be send along with the booking of Escorted Tour.

Amarantus New York Travel offers local airport transfers and sightseeing tours at each gateway city for our Escorted Tours program.

We require correct flight information (flight number and arrival time) a minimum of 10 days prior to arrival in order to operate transfers. We will do all possible, but are not able to guarantee transfers in case of missed or delayed flights.

GUESTS WITH DISABILITIES

Amarantus New York Travel will do all possible to reasonably accommodate these passengers. However, such bookings cannot automatically be confirmed as, for example, not all coaches are equipped to accommodate wheelchairs, personal scooters or electric convenience vehicles, and special arrangements need to be made. Moreover, our tour guides, for insurance reasons, are not able physically to assist passenger transfers from wheelchairs or similar types of conveyances. Passengers needing physical assistance for personal needs should be accompanied by an able-bodied companion. Guests with disabilities wishing to book an Escorted Tour should be aware that our coaches are not equipped with lifts for wheelchairs and similar types of conveyances. If a guest requires a wheelchair, it needs to be collapsible. If a guest requires reasonable accommodation, please inform us at the time of booking and we will make every attempt to provide this.

ESCORTED TOURS VOUCHERING INSTRUCTIONS

Please provide all passengers traveling as part of an Escorted Tour with the following:

One voucher for the Escorted Tour including passenger names, tour name and departure date and Amarantus New York Travel booking number.

A separate voucher will be issued by Amarantus New York Travel for any pre/post night hotel stays and any additional services.

PRE/POST NIGHTS ROOM BLOCK

Amarantus New York Travel has specially contracted room blocks reserved for pre and post nights to combine with our Escorted Tours. These rooms can only be booked in conjunction with an Escorted Tour. We reserve the right to cancel any bookings that are not booked in conjunction with a tour.

DEPARTURE & RETURN POINTS

The place and approximate departure and return times for each of our tours are advised on our website. Please download the tour details from our website www.anytravelservices.com, and include this important information in your passenger’s documentation packet. Although return times are listed as approximate, Amarantus New York Travel Services takes no responsibility for delays caused by traffic, weather, or circumstances beyond our control. We strongly suggest that passengers reserve pre and post tour nights in the city of arrival and departure. We also ask that you instruct passengers to call Amarantus New York Travel Services Emergency Line at (917) 863-8593 if they will be late for departure or if they cannot find our tour escort at the designated time and place of departure. Amarantus New York Travel Services will not be held responsible for passengers who miss the departure due to incorrect or insufficient information given to them prior to arrival in the United States.

DOCUMENTATION

At the start of the tour, all passengers will receive a documentation kit.

MEALS

Meals are not included unless specifically stated in the tour description and in the list of tour inclusions.

SEAT ROTATION

In fairness to all passengers, Amarantus New York Travel has established a seat rotation schedule during the course of our tours. Unfortunately, we are not able to honor requests.

FLIGHT RECONFIRMATIONS

Due to heightened security regulations, tour guides are unable to reconfirm passenger’s return flights.

LANGUAGES/DATES

Amarantus New York Travel Services operates multilingual tours in English. Other languages are available upon request.

GROUPS JOINING ESCORTED TOURS

Amarantus New York Travel welcomes small groups joining our scheduled departures. However, we are not able to accommodate specific requests from group leaders for any changes to the itinerary, optional excursions or suppliers, nor can the group leader make changes to the rooming list. The coach cannot be used for private transfers or excursions for the group and they must participate in the scheduled seat rotation.

GENERAL INFORMATION AND GUIDELINES

RESERVATION PROCEDURES

Reservations for all products and services can be made e-mail. Please send all e-mail requests directly to our New York Office: Этот e-mail адрес защищен от спам-ботов, для его просмотра у Вас должен быть включен Javascript

All hotel reservations are non-transferable and substitution of one passenger for another at check-in is not permitted.

Requests are subject to availability; acknowledgement is usually sent within 24 hours.

Our response will include your booking reference number (if provided) as well as an Amarantus New York Travel booking number that must be used in all future correspondence.

HOURS OF OPERATION FOR RESERVATION AND AMENDMENT REQUESTS

Our reservations office hours are Monday to Friday 9:00 AM to 5:30 PM Eastern (NYC) Time. Requests for reservations or cancellations received after 5:30 PM Eastern (NYC) Time will not be handled until the next business day.

PASSENGER AND AGENT EMERGENCY ASSISTANCE

Amarantus New York Travel Services offers a 24-hour emergency service via email at Этот e-mail адрес защищен от спам-ботов, для его просмотра у Вас должен быть включен Javascript . It is available to provide assistance to both our agents and their passengers.

FICTITIOUS BOOKINGS

Our system does not permit the creation of fictitious bookings. Once confirmed, all bookings are subject to all Terms and Conditions and fictitious bookings will not be honored

COMMUNICATION WITH SUPPLIERS

All communication between our agents/customers and our contracted suppliers must be via Amarantus New York Travel . No supplier can make representation on behalf of Amarantus New York Travel . Amarantus New York Travel cannot be held responsible if these procedures are not followed and will not be liable for any subsequent claims for compensation, refunds or waiving of fees.

CANCELLATION POLICIES

Amarantus New York Travel acknowledges and confirms all booking activity – from the initial reservation to any changes and cancellations thereafter. It is your responsibility to ensure you have an Amarantus New York Travel confirmation for your latest activity or you will be charged accordingly.

Detailed information regarding the specific cancellation policies that apply is available at time of the booking confirmation.

Amarantus New York Travel maintains separate change and cancellation policies from hotel or service suppliers. No third party is authorized to make representations of any kind on Amarantus New York Travel behalf.

ITINERARY CHANGES BY CLIENTS

Once the passenger has arrived in the USA and/or Canada, itinerary changes can only be made by contacting Amarantus New York Travel and will need to be approved by the agent if additional fees apply. Any changes or cancellations will be subject to the cancellation charges detailed above.

UNUSED SERVICES

There will be no refund for any portion of a prepackaged program that is not used by the passenger.

SMOKING

Smoking is not permitted on touring or sightseeing coaches in the USA and Canada. Smoking is also restricted in most hotels and restaurants, and in certain cities, bars and lounges. Many hotels in the USA and Canada are now 100% non-smoking.

MEDICAL AND PHYSICAL ABILITY TO TRAVEL

Passengers should be medically and physically fit for travel. They should consult with their personal physician if they have any questions regarding their medical or physical fitness for travel, including the appropriateness of any inoculations that may be recommended or required.

Amarantus New York Travel strives to comply with the Americans with Disabilities Act (ADA) and to provide “reasonable accommodation” to its passengers and guests for all services and accommodation that it directly provides to the public. Furthermore, Amarantus New York Travel strives to engage third party service and accommodation providers who also agree to comply with the requirements of the ADA (although Amarantus New York Travel cannot warrant or be a guarantor of such compliance by any third party service or accommodation provider).

If your passenger has a medical or physical condition that may require reasonable accommodation from Amarantus New York Travel , please indicate your needs to us at the time of booking.

CUSTOMER SERVICE WHILE TRAVELING WITH US

When passengers have problems, concerns, or need to cancel a reservation for a hotel or service, Amarantus New York Travel Services is fully committed to addressing these concerns immediately rather than after they return. Passengers or their agents must immediately contact Amarantus New York Travel Services Emergency Line at (917) 863-8593. The line is answered by trained passenger assistance specialists who can resolve the majority of issues on the spot.

If passengers do not contact our offices at the time of the problem, we reserve the right to turn down requests for compensation.

Whenever passengers are asked to pay directly to a supplier, they should contact Amarantus New York Travel Services immediately at the number above to avoid billing issues.

In the event that passengers cancel a service on their own, a cancellation number, supplier contact name and date of cancellation should be provided to us. Refunds are subject to our Terms and Conditions and verification by the supplier.

AFTER TRAVEL SERVICES AND REQUESTS FOR BILLING ADJUSTMENTS

All correspondence regarding passenger complaints and requests for billing adjustments must be sent to the attention of our Customer Service Department via email at Этот e-mail адрес защищен от спам-ботов, для его просмотра у Вас должен быть включен Javascript

Passenger complaints and requests for refunds and adjustments must be made in writing within 45 days after our services are rendered.

Amarantus New York Travel Services will do its utmost to respond to passenger complaints/adjustments as soon as possible after thoroughly reviewing all relevant details. Our average response time is 21 business days.

PASSENGER COMPLAINTS RELATED TO CREDIT CARD CHARGES BY SUPPLIERS

If your reservation was made in accordance with our Terms and Conditions and your passenger’s complaint is related to disputed charges for room and tax made to your client’s credit card by a supplier, Amarantus New York Travel Services will make a reasonable effort to work with all parties involved to resolve the dispute. We require a credit card receipt or statement. Amarantus New York Travel Services is not responsible for the investigation of incidental charges made to a client’s credit card.

FINAL DETERMINATION REGARDING PASSENGER COMPLAINTS AND REQUESTS FOR BILLING ADJUSTMENT

Amarantus New York Travel Services reserves the right to make a final determination on any passenger complaint or request for a billing adjustment. These will be considered based on the policies, procedures and requirements set forth in these Terms and Condition and related documentation.

RESPONSIBILITIES

Amarantus New York Travel Services reserves the right to substitute hotels and services of equal or better standard for those mentioned in the tour itineraries and to alter sightseeing schedules and/or types of transportation whenever and wherever we deem it operationally necessary.

TRAVEL DOCUMENTATION

Travel documents, including visas, as well as compliance with custom regulations, are the responsibility of the passengers. Amarantus New York Travel Services will not be responsible for costs incurred by passengers as the result of having improper or insufficient travel documentation. Proper travel documentation for the purpose of identification upon check-in is also essential.

EXCEPTION DISCLAIMER

Any exceptions made to our Terms and Conditions may not be interpreted as a failure to enforce said Terms and Conditions and do not obligate Amarantus New York Travel Services in any way to make future exceptions. Amarantus New York Travel Services reserves the right to make decisions that we deem necessary and in the best interest of all parties involved in accordance with our contractual obligations to our clients and suppliers.

TYPE OF SERVICES PROVIDED

Amarantus New York Travel Services is a receptive tour operator, operating as a wholesaler of travel products in the United States. As such, it acts as a facilitator only and not as a provider of hotel and local services. The suppliers of transportation, sightseeing, hotel accommodation, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of Amarantus New York Travel Services and therefore neither Amarantus New York Travel Services nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. Amarantus New York Travel Services has no liability for, and will make no refund in the event of any third party delay, cancellation, overbooking, strike or any other force majeure or cause beyond its direct control.

THE INFORMATION CONTAINED HEREIN AND IN ALL OF OUR LITERATURE AND ON OUR WEBSITES IS PRO¬VIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR IN¬ABILITY TO USE SUCH INFORMATION, NOR SHALL WE BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTER¬RUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COM-MUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO SUCH INFORMATION OR OUR RECORDS, PROGRAMS, OR SERVICES. SOME JURIS¬DICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATIONS OF CERTAIN DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

DISPUTE RESOLUTION AND APPLICABLE LAW

Any claim or controversy arising out of or related to the information contained herein or in any of our literature or on our websites or arising out of or related to any contract or course of conduct between or by Amarantus New York Travel Services and the user hereof shall be governed and interpreted in accordance with the laws of the State of New York, United States of America (and United States Federal law, as applicable), without regard to laws relating to conflicts of law and without the aid of any canon, custom or rule of law requiring construction against the draftsman.

Any claim or controversy arising out of or related to the information contained herein or in any of our literature or on our websites or arising out of or relating to any contract or course of conduct between or by Amarantus New York Travel Services and the user hereof shall be settled by a single arbitrator in arbitration administered in New York, New York, USA by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator (which may include costs, expenses and attorney fees) may be entered in any court having jurisdiction thereof (as selected by the prevailing party, or as otherwise directed by the arbitrator).

No term or condition herein shall be deemed waived, by non-enforcement or otherwise, unless such waiver is in writing and is executed by Amarantus New York Travel Services.

MODIFICATION AND UPDATES TO OUR TERMS AND CONDITIONS OF SALE

Amarantus New York Travel Services expressly reserves the right to change, modify or amend these Terms and Conditions from time to time as it, in its sole discretion, may deem advisable. The most current version of these Terms and Conditions will always be available on our website www.anytravelservices.com, which version shall supersede and prevail over all other printed versions of same.

By making a reservation, you acknowledge and consent to all of the foregoing and agree to advise your clients of the same, and to hold Amarantus New York Travel Services and its affiliates harmless from any and all damages, liability and expenses (including attorney fees) arising out of any claim, legal action or arbitration related to the foregoing